Back Office

RESEARCH, UI/UX DESIGN, DESIGN SYSTEM

Casino Back Office – Enterprise Configuration Platform

Designed and developed a comprehensive back office management system that empowers casino operators to configure, manage, and deploy casino lobbies across multiple markets and brands. This enterprise-grade platform streamlines complex workflows including game library management, promotion creation, bet configuration, and multi-market deployments.

What I Delivered

Complete Administrative Ecosystem

• Built from the ground up alongside the customer-facing Casino Lobby
• Created intuitive interfaces for managing 100+ lobby configurations across different markets
• Designed scalable workflows supporting multiple user roles and permission levels
• Established a cohesive design language bridging operational efficiency with visual clarity

Core Configuration Modules

Lobby Configuration Management

• Dashboard view with comprehensive filtering and search capabilities
• Status indicators (Published, Pending Review, Disabled, Migrated, Enabled)
• Multi-column data table showing Product IDs, brand names, RGS types, game counts, and user activity
• Version control and deployment tracking
• Batch operations for efficient multi-lobby updates

Game Library Management

• Advanced game selector with multi-dimensional filtering (Category, Market, Games, Variant RTP)
• Search functionality across 100+ games
• Category organization (New, Upcoming, Platinum Series, Gold Series, Jackpots, Table Games, etc.)
• Market-specific game availability (DOT.COM, Belgium, United Kingdom, Malta, Denmark, and more)
• Platform compatibility badges (Mobile, HD Desktop)
• RTP variant indicators (v92, v96, etc.)
• Hierarchical game publishing system with drag-and-drop categorization
• Sub-category support for granular organization

Product Configuration

• Product ID and brand name management
• RGS type selection and configuration
• In-game icon visibility controls with cascading settings
• Game layout customization
• JSON validation system with real-time feedback
• Matched games selection interface with MID/CID tracking
• Last gameplay analytics integration

Bet Settings Configuration

• Multi-step wizard interface with progress indication
• Currency selection and conversion
• Max exposure limit controls
• Roulette bet value configuration (Min, Max, Default) for multiple bet types:
  • Table bet
  • Straight Up
  • Column
• Dynamic bet type addition
• Roulette game feature toggles
• Enable/disable controls for specific game mechanics

Promotions Configuration

• Comprehensive multi-step workflow (General → Prizes → Target Group → Target Players → Games → Theme → Submit)
• Default and custom theme selection
• Image asset management (Background images and overlay logos)
• File upload validation with size and format feedback
• Additional configuration options (Ribbon controls, Prize pool information toggles)
• Draft saving functionality
• Real-time RCM preview capability

Design System & Patterns

Visual Design

• Clean, professional interface with a light color scheme for data-intensive views
• Strategic use of color-coded status badges (green for active/published, orange for pending, red for disabled)
• Consistent iconography and button styles
• Table-based layouts optimized for data scanning
• Card-based layouts for configuration steps

Interaction Patterns

• Multi-step wizards with clear progress indicators
• Modal dialogs for focused tasks (Add Game, configuration editing)
• Toggle switches for binary settings
• Drag-and-drop for reordering and organization
• Inline editing capabilities
• Bulk selection and batch actions
• Real-time validation and feedback

Information Architecture

• Left sidebar navigation for main sections
• Breadcrumb navigation for deep hierarchies
• Contextual action buttons positioned strategically
• Filtering and searching at the top of the data tables
• Column customization for personalized views
• Pagination for large datasets

Technical Considerations

• Designed for scalability across hundreds of casino brands
• Integration with external game provider systems
• Real-time validation against business rules
• Support for complex game aggregation systems
• Migration workflows for legacy configurations

Design Process

• Conducted extensive stakeholder interviews with casino operators
• Mapped complex configuration workflows and dependencies
• Created detailed user flows for multi-step processes
• Developed prototypes validated through user testing with operations teams
• Iterated based on real-world usage patterns and operator feedback
• Collaborated closely with development teams to ensure technical feasibility

Impact

The Casino Back Office platform transformed casino operations by consolidating fragmented configuration tools into a unified system. Operators gained the ability to launch new markets faster, configure promotions independently, and manage complex game libraries efficiently. The intuitive interface reduced training time for new operators and significantly decreased configuration errors, resulting in faster time-to-market and improved operational reliability.